Please read these Terms of Service ("Terms") carefully before using the services offered by VelocityHost. By accessing or using our services, you agree to be bound by these Terms.
VelocityHost provides high-performance hosting services for various platforms, including game servers and virtual private servers (VPS). By subscribing to our services, you agree to comply with these Terms of Service. These Terms are subject to change, and we may update them from time to time. You will be notified of any major changes to this agreement.
You must be at least 18 years of age to use our services. If you are under 18, you may only use the services with the permission and under the supervision of a parent or legal guardian.
We offer a 30-day money-back guarantee on all hosting services. If you are not satisfied with the services, you can request a refund within 30 days of your purchase. Refunds are issued at our sole discretion and are based on the specific circumstances of the request.
If there is a dispute over a charge or any aspect of your service, please contact our support team. We will work with you to resolve the issue in a timely and fair manner. Chargebacks without prior communication may result in service suspension.
You may cancel your services at any time through your customer portal. Once a cancellation request is received, we will cease providing the services at the end of your current billing cycle, and no further charges will be made to your account.
Upon cancellation, any data stored on our servers may be permanently deleted. Please ensure that you back up all data before requesting cancellation.
VelocityHost services may not be used for illegal activities. This includes, but is not limited to, activities such as hacking, spamming, phishing, distributing malware, or any form of abuse. Any violation of this policy will result in immediate suspension or termination of services and may be subject to legal action.
If we become aware that your account is involved in illegal activities, we will investigate and take appropriate action, including reporting to the relevant authorities.
You are solely responsible for all activity that occurs under your account. You agree to keep your login credentials secure and confidential. If you suspect any unauthorized access to your account, please contact our support team immediately.
We are committed to protecting your personal information. By using our services, you agree to our Privacy Policy, which explains how we collect, store, and protect your data. We will not share your personal data with third parties without your consent, except as required by law or to provide services directly related to your account.
VelocityHost is not responsible for any loss of data, financial loss, or service interruption caused by factors beyond our control, including but not limited to server outages, network failures, or third-party services. While we take steps to ensure the reliability and security of our services, you agree that we are not liable for any damages that may result from using our services.
We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated "Last Updated" date. By continuing to use our services after any changes are made, you agree to the revised Terms.
If you have any questions about these Terms of Service or need further assistance, please contact us at support@velocityhost.tn.